Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please note that with the exception of returns due to defect/damage, all personalised products are ineligible for return. Personalised products are anything where the customer can specify a choice at the time of order including but not limited to a custom colour (not from a list of standard colours), text and/or images.

RETURN PROCESS

To return an item, please email customer service at info@srbdesigns.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

SRB Designs
Attn: Returns
RMA #
29 Ellison Street
Newcastle under Lyme, Staffordshire ST5 0BL
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

The following items cannot be returned or exchanged, expect for the case of damage during transit:

• All Personalised Items

QUESTIONS

If you have any questions concerning our return policy, please contact us.